Privacy Policy

At Phelplixklix, we craft our approach to privacy with the same attention to detail and integrity that defines our bespoke furniture. This Privacy Policy outlines our commitment to protecting your personal information and explains how we collect, use, and safeguard data shared through our digital and physical touchpoints.

Information We Collect

Similar to selecting the perfect timber for your custom piece, we thoughtfully gather specific information to enhance your experience with our studio:

Information You Provide

• Contact Information: Name, email address, phone number, and postal address
• Project Details: Design preferences, space measurements, and project specifications
• Communication History: Inquiries, consultation notes, and correspondence
• Payment Information: Billing details for deposits and final payments

Automatically Collected Information

• Usage Data: Browsing patterns, pages visited, and interaction with site features
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking Technologies: Session data and persistent identifiers

How We Use Your Information

Just as each furniture piece serves a specific purpose, your information enables us to:

• Fulfill Design Commissions: Process requests, develop proposals, and create custom furniture pieces
• Enhance Customer Experience: Personalize interactions and streamline communication
• Optimize Our Workshop: Improve our website, services, and creative processes
• Communicate Effectively: Send project updates, delivery notifications, and aftercare guidance
• With Your Consent: Share portfolio examples and design insights (always anonymized unless specific permission is granted)

Information Sharing and Disclosure

We approach sharing your information with the same discretion we apply to our proprietary techniques:

• Service Providers: Trusted partners who assist with delivery, installation, and digital operations
• Legal Requirements: When required by law, court order, or regulatory obligation
• Business Transitions: In the event of a merger, acquisition, or asset transfer (with appropriate protections)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your Privacy Rights

Like commissioning a custom piece, you maintain certain controls over your personal information:

• Access: Request details about the information we hold about you
• Correction: Update or amend inaccurate information
• Deletion: Request removal of your data from our systems
• Restriction: Limit how we use certain information
• Objection: Opt-out of specific data processing activities
• Data Portability: Receive your information in a structured, commonly used format

To exercise these rights, please contact us at info@phelplixklix.world or call +61 3 9623 4478.

Data Security

We protect your information with the same care we apply to preserving fine wood finishes. Our security measures include:

• Industry-standard encryption for digital transmissions
• Secure physical storage for design documents and client files
• Regular security assessments and employee training
• Access controls limiting information to authorized personnel only

While we implement robust protections, no security system is impenetrable. We continuously review and enhance our practices to maintain trust.

Cookies Policy

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information, please review our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us for immediate removal.

International Data Transfers

While our workshop is rooted in Melbourne, our digital operations may involve data processing across borders. When transferring information internationally, we implement appropriate safeguards to ensure protection consistent with this policy and applicable regulations.

Policy Updates

Like the natural evolution of timber, our privacy practices may develop over time. We will notify you of significant changes through our website or direct communication. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made.

Contact Us

For questions, concerns, or to exercise your privacy rights, please reach out to our Privacy Officer:

Phelplixklix
12 Collins Ln, Melbourne VIC 3000, Australia
Phone: +61 3 9623 4478
Email: info@phelplixklix.world